Refund policy
At 7 Reps Apparel, each product is made to order specifically for you. Because our products are produced individually after an order is placed, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or other preference-based reasons.
Please review your order details and our size guide carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact 7 Reps Apparel Customer Support within 25 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the product and the problem
Our fulfillment partner allows eligible claims to be submitted within 30 days of delivery. We ask that you contact us within 25 days so we have adequate time to receive and review your request, gather any additional information needed, investigate the issue, and submit the claim for replacement or refund.
Requests received 26–30 days after delivery may still be reviewed and submitted when possible. However, due to our fulfillment partner's 30-day claim deadline, we cannot guarantee that a replacement or refund will be approved when a request is received after the 25-day period.
Requests received more than 30 days after delivery are no longer eligible under our fulfillment partner's claim window.
If your claim is approved, 7 Reps Apparel will arrange the appropriate replacement or refund at no additional cost to you.
Returns & Exchanges for Size or Preference
Because each item is made to order, we do not currently offer returns or exchanges when:
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The wrong size was ordered
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You change your mind after receiving the product
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You prefer a different color, design, or product
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The item fits differently than expected but was produced according to the size ordered
Please review the product's Fit & Sizing information and size chart before ordering.
If we sent you a different size or product than what you ordered, that is considered an incorrect item and is covered under the damaged/incorrect-item process above.
Lost Packages
If your package has not arrived and you believe it may have been lost in transit, please contact 7 Reps Apparel Customer Support.
Our fulfillment partner allows eligible lost-in-transit claims within 30 days after the estimated delivery date. We recommend contacting us no later than 25 days after the estimated delivery date so we have sufficient time to investigate and submit a claim.
Requests received between days 26 and 30 may still be reviewed, but approval cannot be guaranteed due to the fulfillment partner's deadline.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional shipping or replacement costs may be the customer's responsibility.
If the shipping error was caused by 7 Reps Apparel or our fulfillment process, we will work to correct the issue at no additional cost to you.
Order Changes & Cancellations
Because products are made to order and can enter production shortly after an order is placed, changes and cancellations are not guaranteed.
If you need to change or cancel an order, contact 7 Reps Apparel Customer Support as soon as possible. If production has not yet begun, we will make reasonable efforts to accommodate your request.
Once an order has entered production, we may no longer be able to modify or cancel it.
Refunds
When a refund is approved, it will be issued to the original payment method used for the order. Processing times after a refund is issued may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the refund results from an error by 7 Reps Apparel, a qualifying product issue, or another circumstance in which we determine a shipping refund is appropriate.
How to Contact Us
For any return, replacement, refund, or order issue, contact:
Please include your order number in your message whenever possible.
Do not send products back without contacting us first. Because many qualifying issues can be resolved through photographs and order information, a physical return may not be required.